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+53 53197484 [email protected]
enes

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.

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Terms and Conditions

Terms and Conditions

Acceptance and Understanding

This website is owned by CubaInside.Us.

Please read these terms and conditions, which must be accepted when contracting services with CubaInside.Us.

The returns of all reservations and payments you contract with CubaInside.Us, made through any means, are subject to the following terms and conditions.

You must not confirm any reservation through our site and / or contract a service unless you understand and agree to the following terms and conditions.

If you have any questions, please contact us before making any payment and / or confirmation.

Prices and Currency

The prices reported on our website are expressed in USD (unless otherwise stated).

Refunds

Those activities and tours reserved by CubaInside.Us as part of the services that you have hired and that could not be done due to weather conditions, will be reimbursed in full.

This reimbursement does not refer to cancellations that are made for reasons of fortuitous event or force majeure (war, terrorism, state of siege, natural or nuclear disasters, epidemics, quarantines, customs or medical regulations, fires, labor disputes or strikes, etc. .).

In the case of contracting travel programs, there will be no right to reimbursement for services included and / or contracted not used during the same by decision of customers / passengers, such as accommodation expenses, car rentals, tours, etc.

Price variation

All prices are subject to changes and variations. In the event of fluctuations in prices, rates, taxes or any other item that affects part or all of the price of the services contracted, CubaInside.Us undertakes to communicate such variation or fluctuation as soon as possible.

Changes and / or variations in the prices originated in the reasons indicated in the previous paragraph must be paid by the clients / passengers before the start of the contracted services.

Website

The information contained on our website is basically informative and illustrative of the services we offer, and may eventually contain errors or involuntary omissions, arising during the uploading of such information. CubaInside.Us has no responsibility for such errors, omissions, or for the failure to update such information.

Modifications and Cancellations

Due to the fact that reservations are generally made with significant anticipation, the need to make changes or modifications to the contracted services may arise. In this case you will be notified about these changes in the price, route, itinerary, hotel, transportation, etc. If such variation or modification generates any inconvenience that would make it impossible to use the contracted services, you will not be obliged to continue with the reservation and you will be entitled to the refund of the amount paid.

CubaInside.Us reserves the right to change and / or cancel reservations already confirmed due to issues related to security, adverse weather conditions or another operational issue. You will be notified of such changes as far in advance as possible. If the changes in the reservations already confirmed will generate some inconvenience such that it would make impossible the use of the contracted services, you will not be obliged to continue with the reservation and you will be entitled to the reimbursement of the amount paid.

CubaInside.Us, its employees, collaborators and / or associated companies will not be obliged to make any compensation when the modifications or cancellations are made for reasons of fortuitous event or force majeure (war, terrorism, state of siege, natural or nuclear disasters, epidemics , quarantines, customs or medical regulations, fires, labor disputes or strikes, etc.). Neither will there be any responsibility on the part of CubaInside.Us and / or its collaborators and / or employees and / or associated companies for problems originated in technical failures, delays or cancellation of flights, or for travel changes due to health or safety reasons. the customers / passengers.

Accommodation and meals

In all cases the prices of the tours and programs are calculated using double-bed accommodation, with private facilities in Private Houses. Please ask for specific prices for people traveling alone (single base) or in the case of three or more people traveling together.

The programs do not include pre-registration for room use (‘early check in’) earlier than the usual ‘check in’ time or for use after the ‘check out’ time of the hotels and accommodations (‘late check out’) ‘).

Other inclusions

Transportation, admissions in general, guided or autonomous tours, tours, cruises and other complementary services are only included when expressed in the programs. Everything that is not expressly included in the respective programs is excluded.

Personal expenses

The personal expenses of the clients / passengers, such as telephone calls, laundry, gratuities / gratuities, services requested in the room, optional tours, drinks, etc. they are not included and will be under your responsibility and contracted under your responsibility.

Travel insurance

No type of travel insurance is included in the cost of the services contracted to CubaInside.Us. As for any other trip abroad or outside your usual place of residence, it is highly recommended that all customers / passengers purchase travel insurance that provides protection against charges for cancellation of flights or other means of transportation, loss or damage to luggage or other personal effects, accidents or health problems, or any unforeseen event that may arise during your trip. Please, in case of doubts consult our sales agent.

Airfare

The international or domestic air tickets necessary to carry out the contracted services are not included in any of our programs (unless stated otherwise).

Exit or entry taxes (departure tax or boarding fees)

The programs exclude exit taxes or international and / or domestic income. The exit tax or international income must be paid before proceeding with the procedures of migration and customs. Please, consult the current rates with the operator with whom you contract international and / or domestic transport services.

Passports, Visas and other necessary Documentation

It is the responsibility of the clients / passengers to have the correct and current travel documentation. CubaInside.Us does not provide official information on visa requirements or documentation.

Luggage

In domestic flights there are smaller baggage allowances. Charges for excess baggage are the sole responsibility and will be borne by the customers / passengers. Please, check the information provided by the airline and / or the operator with whom you have contracted the air transport services in terms of the amount of baggage allowed and extra costs for excess weight and / or number of packages.

Notification of problems and inconveniences

If any problem or inconvenience arises during your trip it is very important that you inform us immediately so that we can assist you with the resolution of it and with the objective of minimizing possible adverse effects. In the case that for some reason you could not inform us of the problem that arose, please inform us in writing within 30 days of arrival in your country, providing all the information you consider relevant. If possible, we will assist you in everything we can to find a solution to the problem.

Special needs

CubaInside.Us commits to make all the effort that is within its reach to fulfill any special requirement (Ex .: special diets, people with special needs, etc.) and inform its suppliers when making your reservation. It is important that you communicate these special requirements to us in detail and as soon as possible.

Independent Contracts

Any contracting or arranging that clients / passengers initiate independently is at their sole responsibility and charge. CubaInside.Us will not assume any responsibility or reimbursement with respect to these contracts.

Responsibility and reach

This website is property of CubaInside.Us, who will make all the necessary efforts and within its reach for the adequate management and organization of reservations of programs, tours and other services offered in it. The images shown on the site are included for illustrative purposes only and may not coincide, in all cases, with the places included in the programs.

CubaInside.Us will not be responsible for the consequences of any wrongful or negligent act, omissions, or for the failure of one or more of the services managed by its suppliers, such as transportation, hotels, cruises, or any other activity and / or service that is not directly owned by CubaInside.Us or that is not directly controlled by CubaInside.Us.

CubaInside.Us will not be responsible in any way for any loss, injury, death or damage to people and / or property caused or caused directly or indirectly by accidents related to climatic causes, earthquakes, tidal waves, fires, breakdowns in machinery or equipment, acts of the government or other authorities, wars declared or not, strikes, riots, robberies, epidemics, quarantines, medical or customs regulations, terrorist activities or any other action, omission, or conditions beyond our control. CubaInside.Us nor its associates will be responsible for any additional expense or charge arising from liability and / or negligence of customers / passengers who contract the services offered, or as a consequence of the causes mentioned above.

CubaInside.Us will not be responsible for any loss, injury, death or damage to people and / or property, or for accidents that could happen when any of the services provided by CubaInside.Us and / or its suppliers are used.